FAQS

COMMON QUESTIONS

 Keep scrolling for common questions and quick answers!

 
 
 
 
 
When will my box ship?

Subscription boxes ship on the 18th of the month. Limited Edition and one-time boxes will ship in 1-2 business days. When any order ships, you'll receive an email notification with tracking information.

Does S&S ship internationally?

Due to additional customs fees, we do not currently ship internationally. If this changes in the future, we will be sure to notify our followers via social media and our newsletter.

Can I cancel at any time?

If you are subscribed month-to-month (i.e. you are charged every month on the first) you can cancel at any time. If you cancel between the 2nd - 18th you will still receive the current month (and your subscription will not renew after that). If you cancel between the 19th and last day of the month you will NOT recieve the next box and your subscription will not renew. If you have a 3-12 month subscription, you can cancel at any time; you will receive shipments through the end of your term, but your subscription will not renew.

How do I renew my subscription?

Subscriptions renew automatically, so you don't need to do anything! If you subscribe monthly, your subscription automatically renews on the 1st of each month (unless you cancel before then). If you subscribed for 3-12 months, your subscription will renew the 1st of the month after your term has ended. Every subscriber will receive a notification BEFORE their subscription renews.

How do I cancel my subscription?

We're bummed to see you go, but we understand that S&S isn't for everybody. Cancellation instructions depend on where you signed up. IF YOUR SUBSCRIBED ON OUR WEBSITE: Log into your account at https://smartass-and-sass.cratejoy.com/customer/login and change your renewal date. IF YOU SUBSCRIBED ON CRATEJOY.COM: Go to https://www.cratejoy.com/ and click LOGIN in the upper right. Then hover over your image/name and click SUBSCRIPTIONS. You can update your renewal date here. If you have any issues, send us an email at info@smartassandsass.com

What will I receive in my box?

Each box will have 4-8 handmade, hilarious items. The items will have a theme (e.g. Get Your Shit Together) and all of the items will relate to it. You can expect things like mugs, notebooks, tote bags, water bottles, pens & pencils, magnets, candles, and more. We regularly survey our sassy gang to make sure we are finding the types of goods you want to get.

How do I contact Smartass & Sass?

The best way to get ahold of us is by going to our contact page or my emailing us at info@smartassandsass.com. If you are a vendor looking to partner with us, please visit our vendor page for more information.

How do I skip a month?

IF YOUR SUBSCRIBED ON OUR WEBSITE: Log into your account at https://smartass-and-sass.cratejoy.com/customer/login and change your renewal date. IF YOU SUBSCRIBED ON CRATEJOY.COM: Go to https://www.cratejoy.com/ and click LOGIN in the upper right. Then hover over your image/name and click SUBSCRIPTIONS. You can update your renewal date here. If you have any issues, send us an email at info@smartassandsass.com

How can I provide feedback/reviews?

We love hearing what our subscribers think! You can leave reviews for other sassy ladies on CRATEJOY or FACEBOOK (links below). You can also provide feedback directly to S&S by sending us a good-old-fashioned email.

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